Relationship Management - Building stronger merchant partnerships
Enhance merchant satisfaction and retention with comprehensive tools for onboarding, support, and account management.
Powerful features
Our relationship management solutions provide everything you need to build and maintain strong merchant partnerships.
Merchant Onboarding
Streamlined application and setup process with digital documentation, automated verification, and guided activation.
Account Management
Dedicated account managers and self-service tools to manage merchant profiles, payment settings, and business information.
Support Ticketing
Comprehensive support system with ticket tracking, priority routing, and integrated knowledge base for faster resolution.
Communication Tools
Multi-channel communication options including secure messaging, email notifications, and scheduled check-ins.
Performance Analytics
Track merchant satisfaction, support metrics, and relationship health with customizable dashboards and reports.
Merchant Education Resources
Comprehensive training materials, tutorials, and best practices to help merchants maximize their payment solutions.
Tech stack
Our relationship management solutions are built on powerful technologies designed to enhance merchant satisfaction.
CRM Platform
Merchant database, Interaction tracking, Relationship history, Task management
Support Tools
Ticketing system, Knowledge base, Live chat, Screen sharing, Call center integration
Onboarding
Digital applications, Document collection, KYC/KYB verification, Automated approvals
Communication
Email automation, SMS notifications, Secure messaging, Video conferencing
Analytics
Performance dashboards, Satisfaction metrics, Churn prediction, Revenue analysis
Integration
Payment gateway, Merchant portal, Accounting systems, Marketing automation
Business benefits
Our relationship management solutions deliver tangible results for your business.
Increased Merchant Satisfaction
Improve merchant experience with responsive support and proactive relationship management.
Reduced Churn
Retain more merchants through early issue detection and relationship-focused account management.
Faster Onboarding
Get merchants up and running quickly with streamlined application and setup processes.
Increased Revenue
Grow merchant transaction volume through better education, support, and relationship development.
See it in action
Here's how a real business implemented this solution and the results they achieved.
RetailPro
Multi-channel retail platform with 5,000+ merchants
The Challenge
RetailPro was struggling with high merchant churn rates and poor satisfaction scores. Their support team was overwhelmed with tickets, and merchant onboarding took weeks, causing frustration and lost revenue opportunities.
Our Solution
We implemented our Relationship Management platform with these key features:
- Streamlined digital onboarding with automated verification
- Dedicated account managers for high-value merchants
- Proactive support with AI-powered issue detection
The Results
- Merchant churn reduction
- 68%
- Onboarding time decrease
- 75%
- Support ticket reduction
- 42%
"The relationship management platform transformed how we interact with our merchants. Onboarding that used to take weeks now happens in days, and our merchants feel truly supported. The reduction in churn has had a significant impact on our bottom line."
— Daniel Park, COO
Ready to strengthen your merchant relationships?
Our team of relationship management experts is ready to help you implement the right solution for your business.